Frequently Asked Questions
Everything you need to know about your Kairos By Garnetlane experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
Are your materials sustainably sourced?
At Kairos By Garnetlane, we prioritize ethical manufacturing and high-quality fabrics. We are committed to increasing our use of organic and recycled materials in every collection.
Can I track my shipment?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.